Help center
Frequently asked questions
1General Q&A
2Payment Q&A
3Shipment & Handling Q&A
Q : What will you declare the package ?
A : We always declare as “bag” or “timer” or “gift”, we can’t mislead the declaration or else you won’t get anything. Sometimes we put Fashion Bag, Repaired Bag, Toy Bag, etc. If you want us to declare any value (usually for experienced customers) just let us know. But if you don’t have experience, let us decide based on our experiences, usually we declare the value between $15 – $50.
Q : My package has arrives in my country, but they want me to prove the price, what should I do ? (It only happens in some countries)
A : Simply contact us for this matter, usually they need a price and payment proofs. We will provide invoice of your package with any particular match amount with your package declaration. Just be calm and do not panic.